Full Management Service

Our full management letting service takes away all the worry your property can cause you throughout a tenancy.

  • Properties will be advertised online via our own website, Rightmove, Zoopla, Facebook & Twitter.
  • Erection of a “TO LET” board.
  • We register any applicants looking for rented accommodation; these applicants are kept updated with any properties that come on and off the market.
  • All viewings are accompanied; we try to get you and us as much feedback as we can from each viewing.
  • Tenants who show an interest in renting a property are given reference forms to complete. Once these reference forms are completed, signed and returned to us, we will contact you to discuss the applicant(s), once to you are happy for us to proceed with the referencing process we will carry out the following checks: Credit check, employment and previous landlord. Should the tenants require a guarantor; the same references will be obtained.
  • We offer a minimum term of 6 months, on an Assured Shorthold Tenancy.
  • The tenants are provided with a copy of this on commencement of the tenancy. All tenants are made aware that they need to read the inventory thoroughly and amended where they feel is necessary. We ask for this to be done within 5 days of commencement of the tenancy. Should we not receive an amended copy from the tenant, the original is kept on the file and used for the check out. We do not inspect loft spaces for safety reasons.
  • Tenants are required to pay one months’ rent upfront along with a deposit of at least one months’ rent. Extra deposit monies can be requested, but will need to be negotiated with the prospective tenant.
  • We always try meeting the tenants at the property to carry out a check in and hand over the keys. However sometimes this can be carried out in the office. All tenants are asked to pay their rent via standing order, on the anniversary date their tenancy began. Once the rent is paid and cleared into our account, we then forward any monies due (less fees and invoices) onto you via bacs transfer.
  • You will receive a detailed statement from us either via post or email, every time a payment is forwarded to your account.
  • Our accounts are checked on a daily basis to ensure all rents are paid and up to date. Standing orders can sometimes cause a delay; we will usually pursue tenants in writing after seven days, but will contact them via phone prior to the seven days and keep you fully updated.
  • Once the tenant(s) have moved into the property we will arrange a property inspection after six weeks, this is to ensure the tenants are happy in their new home and for us to get an idea of how the tenancy is likely to progress. A property inspection is then carried out every six months and an inspection report will be sent on to you. We ask that you appreciate that our inspections can only extend to apparent and obvious defects and would not amount in any way to a structural survey of the property. We will not accept responsibility for any hidden undetected defects. Please be aware, should the property be furnished, we cannot thoroughly check all items of furnishings until the tenants have vacated the property.
  • Should any maintenance issues be brought to our attention, we will endeavour to contact you almost immediately to seek your approval before any action is taken. Work may be instructed in the case of an emergency, this will only happen if we are unable to contact you, if we feel that further damage can be prevented by an immediate repair, or if we believe it better to organise the repair to avoid a potential claim by the tenant. We cannot be held liable for any related costs.
  • We always try to keep utility companies up to date, by providing them with meter readings, names and forwarding addresses at the start and the end of every tenancy. As a third party, we are only able to supply information to the utility companies and are not able to close or open accounts. We cannot be held liable for any utility bills.
  • Rent and legal insurance can be arranged. Please ask a member of staff for more information. We highly recommend you pay the extra for this cover as even the best references cannot predict what is around the corner. Tenants can have difficulties paying rent if they are made redundant or have to take time from work due to an illness.
  • We will require written notification, should you require possession of the property. Two months notice will need to be served on the tenant, expiring on the anniversary date. Please be aware that if the tenant is within a fixed term tenancy, the earliest you are able to ask them to leave is the expiry date of the term, unless they are in strong breach of their contract.
  • Should the tenants serve notice to vacate, you will then be contacted to discuss the re marketing of the property. We will also ask you if you wish to visit the property to inspect. Our checkouts are normally carried our inventory clerk. Should there be any disputes we will refer back to the inventory. Money can be deducted from the tenants deposit to cover any damages, replacement of items or cleaning. The deposit money is not to be used to make improvements or where an area damaged had already suffered wear and tear, the cost must be proportionate.
  • The Housing Act 2004 requires anyone from the 06th April 2007 who accepts a deposit for an Assured Shorthold Tenancy (AST) to belong to a designated scheme to protect it. The scheme must also provide a resolution service should a dispute arise about the allocation of the deposit at the end of the tenancy. Selina’s Lettings Ltd have joined The Deposit Protection Scheme, (DPS).